Terms of service

Terms of Service

Welcome to Alkaline N’ Me. By visiting our website and/or purchasing products from us, you agree to be bound by the following Terms of Service. Please read these terms carefully before using our website or placing an order.

General Conditions
We reserve the right to refuse service to anyone for any reason at any time. By using this website, you agree not to use our products or services for any unlawful or unauthorized purpose.

Products & Services
All Alkaline N’ Me products are handcrafted using our powerful proprietary botanical blend and are intended for external use only unless otherwise stated. Product descriptions, pricing, availability, and ingredients are subject to change without notice.

Because our products are handcrafted, slight variations in color, texture, scent, and consistency may occur from batch to batch. These natural variations do not affect product quality.

Orders & Payments
All orders are subject to acceptance and availability. We reserve the right to limit quantities purchased per person, household, or order. Prices for our products are subject to change without notice.

Payment must be received in full before orders are processed and shipped.

Shipping & Local Delivery
Shipping timelines, local delivery options, and insurance protections are outlined in our Shipping Policy. By placing an order, you agree to the shipping terms, delivery timelines, and local delivery conditions stated on our website.

Returns & Refunds
Returns, exchanges, shipping claims, and refund eligibility are governed by our Return & Refund Policy.

Product Use Disclaimer
Our products are not intended to diagnose, treat, cure, or prevent any disease. Results may vary depending on hair type, skin type, scalp condition, and consistency of use.

Customers are encouraged to review ingredients carefully before use. Alkaline N’ Me is not responsible for allergic reactions, sensitivities, or misuse of products.

Intellectual Property
All website content, including text, images, logos, branding, product names, and designs, are the property of Alkaline N’ Me and may not be copied, reproduced, or used without written permission.

Limitation of Liability
Alkaline N’ Me shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.

Contact Information
For questions regarding these Terms of Service, please contact us:

📧 cs@alkalinenme.com
📞 1-346-768-8689

SMS Messaging Terms & Conditions

Alkaline N’ Me | Botanical Wellness

SMS Messaging Program

Alkaline N’ Me offers an optional SMS messaging program through Shopify Messaging to keep customers informed about our handcrafted botanical hair, scalp, beard, and skincare products, wellness education, upcoming events, exclusive promotions, and other brand announcements.

By enrolling in our SMS marketing program, customers agree to the terms outlined below.

1. Consent to Receive SMS Messages

By voluntarily providing your mobile phone number and expressly opting in to receive promotional text messages from Alkaline N’ Me, you authorize us to send recurring SMS marketing communications to the mobile number provided.

These communications may include:

Exclusive promotions, discounts, and special offers.
New product launches, restocks, and availability announcements.
Upcoming farmers markets, vendor pop-ups, and community events.
Botanical hair, scalp, beard, and skincare education.
Customer appreciation offers and seasonal promotions.
Other relevant Alkaline N’ Me marketing announcements.

Consent to receive SMS marketing messages is not required as a condition of purchasing any products or services.

2. Order and Transactional Notifications

Customers may receive separate transactional notifications related to purchases and customer service interactions, including:

Order confirmations and payment updates.
Shipping confirmations and tracking information.
Delivery notifications.
Order pickup and local delivery updates.
Customer service communications.

Transactional notifications are separate from promotional SMS marketing and may be governed by different notification preferences and applicable consent requirements.

3. Message Frequency

Message frequency varies depending on promotional campaigns, customer preferences, product announcements, and upcoming events.

Alkaline N’ Me does not guarantee a specific number of promotional messages per month.

4. Message and Data Rates

Message and data rates may apply to SMS communications depending on your wireless carrier and mobile service plan.

Alkaline N’ Me is not responsible for charges assessed by your mobile service provider.

5. Opt-Out and Unsubscribe Instructions

Customers may unsubscribe from promotional SMS communications at any time by replying STOP to the phone number that sent the message.

When SMS marketing messages are sent through Shopify Messaging, STOP requests are automatically processed, and the customer is unsubscribed from future SMS marketing communications.

Customers do not need to contact Alkaline N’ Me separately to complete the unsubscribe process.

A final confirmation message may be sent acknowledging the unsubscribe request.

Unsubscribing from promotional SMS messages does not necessarily stop separate transactional communications, including order confirmations, shipping updates, and delivery notifications.

Customers may choose to opt in again through an available Alkaline N’ Me SMS signup method.

6. Customer Support and Assistance

For assistance with our SMS messaging program, customers may reply HELP to a text message or contact Alkaline N’ Me directly.

Customer Service Email: cs@alkalinenme.com

Business Phone: (346) 768-8689

Website: www.AlkalineNMe.com

7. Privacy and Protection of Mobile Information

Alkaline N’ Me values customer privacy and is committed to protecting personal information collected through our website and SMS messaging program.

Mobile phone numbers, SMS opt-in information, and messaging consent records will not be sold, rented, or shared with third parties or affiliates for their independent marketing or promotional purposes.

We may share information with Shopify and authorized messaging service providers solely as necessary to operate our SMS messaging program, deliver communications, maintain consent records, and comply with applicable legal requirements.

SMS opt-in consent information will not be shared with third parties for their own marketing purposes.

For more information about our privacy practices, please review the Alkaline N’ Me Privacy Policy available on our website.

8. Mobile Carrier and Message Delivery Disclaimer

SMS message delivery depends on mobile carrier availability, network connectivity, device compatibility, and other technical factors.

Alkaline N’ Me cannot guarantee uninterrupted or timely delivery of SMS communications.

Mobile carriers are not responsible for delayed or undelivered messages.

9. Customer Responsibilities

Customers are responsible for providing accurate contact information and maintaining access to the mobile number used to subscribe.

If your mobile number changes or is reassigned, please unsubscribe from the previous number when possible and update your contact information.

Customers should not enroll another individual's mobile number without that person's authorization.

10. Changes to SMS Messaging Terms

Alkaline N’ Me reserves the right to modify or update these SMS Messaging Terms & Conditions to reflect changes in business operations, messaging services, or applicable requirements.

Updated terms will be posted on our website.

Any changes requiring renewed consent will be handled in accordance with applicable law.

11. Contact Information

For questions regarding our SMS Messaging Terms & Conditions, please contact:

Alkaline N’ Me

Handcrafted Botanical Wellness

Houston, Texas

Email: cs@alkalinenme.com

Phone: (346) 768-8689