Refund policy

Return & Refund Policy

Thank you for choosing Alkaline N’ Me.

Because our products are handcrafted personal-care products made with botanical, herbal, naturally derived, and other cosmetic ingredients, we maintain strict standards for hygiene, product integrity, and quality.

Please review this policy carefully before completing your purchase.


All Sales Final

Due to the personal and hygienic nature of our haircare, scalp care, beard care, skincare, body care, and wellness products, all sales are final, except as specifically provided in this policy or as otherwise required by applicable law.

We generally do not accept returns or exchanges of opened or unopened products for reasons including:

  • Change of mind
  • Personal preference
  • Scent preference
  • Ordering the incorrect product
  • Ordering the incorrect size
  • Deciding that a product is no longer wanted
  • Individual dissatisfaction with results when the product is not damaged, defective, or incorrect

This policy helps protect the safety, quality, and integrity of the handcrafted personal-care products we provide to our customers.

The All Sales Final policy does not prevent Alkaline N’ Me from providing an appropriate remedy when an order qualifies under the damaged, defective, incorrect, or missing-order provisions of this policy or when a remedy is required by applicable law.


Please Review Before Purchase

Customers are encouraged to carefully review all available product and order information before completing a purchase, including:

  • Product descriptions
  • Ingredient information
  • Product sizes and quantities
  • Usage and application instructions
  • Scent or botanical blend information
  • Product warnings or precautions, when applicable
  • Shipping, Local Delivery, or Event Pickup selections

If you have questions about a product, ingredient, size, intended cosmetic use, or ordering option, please contact Alkaline N’ Me Customer Service before purchasing.


Allergies, Sensitivities & Individual Health Considerations

Alkaline N’ Me products may contain herbs, botanicals, natural oils, plant-derived ingredients, minerals, and other cosmetic ingredients.

Natural, herbal, botanical, plant-based, or naturally derived does not mean allergen-free or appropriate for every individual.

Customers are responsible for reviewing available product ingredient information before purchase and use, particularly when they have known allergies, sensitivities, or other individual health considerations.

Individual responses to products may be affected by factors including:

  • Pre-existing health or medical conditions
  • Allergies or ingredient sensitivities
  • Prescription or over-the-counter medications
  • Hormonal changes
  • Pregnancy or nursing
  • Previous or current medical treatments
  • Nutritional status or dietary factors
  • Skin or scalp conditions
  • Hair texture, density, porosity, or natural growth cycles
  • Age and individual physiology
  • Environmental and lifestyle factors
  • Frequency and consistency of product use
  • Method of application
  • Use of other cosmetic, hair, skin, scalp, or wellness products
  • Chemical services or other treatments

Customers with pre-existing health concerns, diagnosed medical conditions, known allergies or sensitivities, who are pregnant or nursing, take medications, or are undergoing medical treatment should consult an appropriately qualified healthcare professional when appropriate before introducing new herbal or botanical products into their personal-care routine.

When appropriate, particularly for individuals with sensitive or reactive skin, we recommend performing a small patch test before broader topical use.

If irritation or an unexpected reaction occurs, discontinue use. Seek appropriate medical attention when a reaction is severe, persistent, or otherwise concerning.

Because individual sensitivities and reactions cannot always be predicted, an allergic reaction, sensitivity, intolerance, personal preference, or individual response to a product does not automatically qualify an order for a refund, return, or exchange.

Any reported concern will be reviewed in accordance with this policy and applicable consumer-protection requirements.


Individual Results Are Not Guaranteed

Every person’s hair, scalp, follicles, beard, skin, body, health history, lifestyle, environment, and response to botanical ingredients can differ.

For this reason, Alkaline N’ Me does not guarantee specific or identical results for every customer.

A product that works well for one customer may produce a different experience or result for another.

Customer testimonials, reviews, photographs, videos, before-and-after images, personal experiences, and reported results represent individual experiences. They should not be interpreted as a promise or guarantee that another customer will experience identical or similar results.

Dissatisfaction based solely on the absence of an expected cosmetic or wellness result does not automatically qualify a purchase for a refund, return, or exchange.

Alkaline N’ Me products are intended for cosmetic and general wellness purposes and are not intended to diagnose, treat, cure, or prevent any disease, disorder, or medical condition or replace professional medical care.


Proof of Purchase

For refund, replacement, damaged-product, defective-product, incorrect-order, missing-item, or other purchase-related concerns, proof of purchase or sufficient information to verify the original Alkaline N’ Me transaction may be required.

Purchases may be made through AlkalineNMe.com, authorized Alkaline N’ Me social media sales channels, vendor markets, farmers markets, pop-ups, private events, or other authorized Alkaline N’ Me sales channels.

Acceptable purchase verification may include:

  • Order number
  • Printed receipt
  • Emailed or text receipt
  • Digital order confirmation
  • Digital payment confirmation
  • Customer name associated with the purchase
  • Email address or phone number associated with the transaction
  • Approximate purchase date
  • Product(s) purchased
  • Online purchase information from AlkalineNMe.com
  • Order or transaction information from an authorized Alkaline N’ Me social media sales channel
  • Vendor market, farmers market, pop-up, private event, or other authorized in-person Alkaline N’ Me purchase location
  • Payment information sufficient to help identify the transaction, such as the payment method and last four digits of the card used, when applicable
  • Other transaction information that reasonably allows Alkaline N’ Me to locate and verify the purchase in our sales records

Customers who do not have a printed, emailed, or text receipt are not automatically disqualified from requesting assistance.

Alkaline N’ Me will make reasonable efforts to locate and verify a transaction using the information provided.

For website and authorized social media purchases, Alkaline N’ Me may use available digital order, payment, or transaction records to verify the purchase even when the customer no longer has the original receipt or order confirmation.

If a purchase cannot reasonably be located or verified in Alkaline N’ Me’s sales records, we may be unable to approve a refund, replacement, store credit, or other purchase-related claim.


Damaged, Defective, Incorrect or Missing Orders

If your order arrives damaged, leaking, broken, defective, incorrect, or missing an item, please contact Alkaline N’ Me Customer Service as soon as possible, preferably within 48 hours of receiving the order, so that we can investigate promptly.

When applicable, please provide:

  • Proof of purchase or sufficient information for us to locate the transaction
  • A description of the problem
  • Clear photographs of the affected product(s)
  • Photographs of the exterior packaging
  • Photographs of the interior and protective packaging
  • Photograph of the shipping label for shipped orders
  • Photographs clearly showing damage, breakage, leakage, or another reported issue

Please retain the affected product and applicable packaging until your claim has been reviewed.

You may be asked to provide additional information or return an affected item when reasonably necessary to evaluate the claim.

Depending on the circumstances, product availability, and claim determination, an approved claim may be resolved through a replacement product, store credit, refund, or another appropriate remedy.

Submitting a claim does not automatically guarantee a particular resolution.

Nothing in this section limits any rights or remedies that cannot legally be waived under applicable law.


Shipping-Related Claims

Once an order has been transferred to a shipping carrier, transportation and delivery are handled by the applicable carrier.

If tracking indicates that a package is delayed, lost in transit, damaged during transit, or delivered but cannot be located, please contact Alkaline N’ Me Customer Service so we can review the available information and determine the appropriate next steps.

Where applicable, a carrier investigation, package trace, or shipping-protection claim may need to be completed before a replacement, credit, refund, or other resolution can be issued.

Customers should retain damaged products, shipping boxes, labels, and protective packaging until instructed otherwise because these materials may be required to support a claim.

Alkaline N’ Me cannot guarantee carrier delivery dates or circumstances outside our reasonable control.

Please review our separate Shipping Policy for additional information regarding order processing, shipping, tracking, carrier selection, shipping protection, Local Delivery, and Event Pickup.


Local Delivery Orders

Local Delivery purchases are subject to this Return & Refund Policy.

If there is a problem with the condition or contents of your Local Delivery order when received, please contact Customer Service promptly.

For Local Delivery, Alkaline N’ Me will make reasonable efforts to deliver the order directly to the customer, recipient, or customer-designated delivery location.

When an order is left at a customer’s door, porch, or other authorized safe location, photo confirmation may be used as proof of delivery.

Once Local Delivery has been successfully completed and documented, Alkaline N’ Me is generally not responsible for subsequent theft, loss, weather exposure, excessive heat exposure, or other circumstances occurring after delivery, except where otherwise required by applicable law.

Customers are encouraged to retrieve Local Delivery orders promptly, particularly products packaged in glass or products that may be affected by extreme temperatures.


Event Pickup & In-Person Purchases

Purchases made through Event Pickup, vendor events, farmers markets, pop-ups, private events, or other authorized in-person Alkaline N’ Me sales channels are also subject to this Return & Refund Policy.

Customers are encouraged to inspect their purchases before leaving an in-person event whenever practical.

Because our products are personal-care items, in-person purchases are also considered final sale, except for qualifying damaged, defective, incorrect, or missing items or where otherwise required by applicable law.

If you discover a qualifying problem after leaving an event, please contact Customer Service promptly.

A customer is not required to have accepted an emailed, texted, or printed receipt at the time of purchase to request assistance.

When a receipt is unavailable, we will make reasonable efforts to verify the transaction using other purchase information provided by the customer.


Website & Social Media Purchases

Purchases made through AlkalineNMe.com or authorized Alkaline N’ Me social media sales channels are subject to the same Return & Refund Policy.

Digital order, transaction, payment, customer, and fulfillment records may be used to verify these purchases.

Purchases made from an unauthorized third-party seller, reseller, social media account, marketplace listing, or other source not authorized by Alkaline N’ Me may not be eligible for an Alkaline N’ Me refund, replacement, store credit, or other remedy because we may be unable to verify the authenticity, storage, handling, condition, or original transaction.


Customer Ordering Errors

Customers are responsible for reviewing their order before completing a purchase.

This includes verifying the:

  • Product
  • Product size
  • Quantity
  • Shipping or fulfillment method
  • Shipping or delivery address
  • Contact information
  • Other applicable order details

Alkaline N’ Me cannot guarantee that an order can be modified or canceled after processing has begun.

If you discover an error, contact Customer Service as soon as possible. We will make reasonable efforts to assist before fulfillment, but changes or cancellations cannot be guaranteed.

Orders fulfilled according to information incorrectly entered or selected by the customer may not qualify for a refund or replacement, except where otherwise required by applicable law.


Approved Refunds

When Alkaline N’ Me determines that a refund is appropriate, the refund will generally be issued to the original payment method when reasonably available.

The customer’s bank, card issuer, payment processor, or financial institution may require additional processing time before the refund appears in the customer’s account.

Original Standard Shipping, 3-Day Shipping, Next-Day Air Shipping, Local Delivery, or other fulfillment/service charges are generally non-refundable after the applicable service has been performed, except when the charge resulted from an Alkaline N’ Me error or where otherwise required by applicable law.


Exceptions Required by Law

This policy establishes Alkaline N’ Me’s general procedures regarding returns, refunds, exchanges, replacements, and purchase-related claims.

Nothing in this policy is intended to waive, restrict, or eliminate any consumer right or remedy that cannot lawfully be waived or limited under applicable federal, state, or local law.

Where applicable law provides rights that differ from this policy, applicable law will control.


Customer Service & Purchase Assistance

For questions regarding a purchase, refund, replacement, damaged or defective product, incorrect order, missing item, or other purchase-related concern, please contact:

Alkaline N’ Me Customer Service

Monday–Friday: 9:00 AM–8:00 PM
Saturday–Sunday: 10:00 AM–6:00 PM

Email: cs@alkalinenme.com
Phone: 346-768-8689
Website: www.AlkalineNMe.com

When contacting Customer Service, please provide your receipt, order number, or as much information about the original purchase as possible so we can locate and verify the transaction.

Rooted in Nature. Made for All. Made for You.