Refund policy
Refund & Return Policy
Thank you for choosing Alkaline N’ Me. Because all of our products are handcrafted, personal care items made with proprietary botanical blends, we maintain a strict hygiene and quality policy.
All Sales Final
Due to the personal and hygienic nature of our haircare, skincare, beard care, scalp care, and body products, all sales are final.
We do not accept returns or exchanges on any opened or unopened products.
This policy helps protect the safety, quality, and integrity of every handcrafted item we offer.
Please Review Before Purchase
We strongly encourage customers to carefully review:
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product descriptions
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ingredient lists
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product sizes
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usage instructions
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scent and botanical blend details
before completing their purchase.
Allergies & Sensitivities
Please review all ingredients prior to purchase.
Because our products contain natural oils, herbs, botanicals, and proprietary blends, we strongly recommend performing a patch test before full use.
Refunds, exchanges, or returns are not issued for allergic reactions, skin sensitivities, hair sensitivities, or personal preference concerns.
Damaged, Incorrect, or Missing Orders
If your order arrives damaged, leaking, broken, incorrect, or missing, please contact us within 48 hours of delivery confirmation.
Please include:
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your order number
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clear photos of the product
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the outer packaging
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the shipping label
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any visible damage or leakage
For shipped orders, approved claims may be eligible for a replacement item, store credit, or refund, depending on claim approval and product availability.
Local Delivery Orders
For local delivery orders, once a delivery photo confirmation has been sent, the order is considered successfully delivered.
Alkaline N’ Me is not responsible for loss, theft, damage, or weather-related issues after delivery confirmation has been provided.
Order Support
For all refund, replacement, and order support inquiries, please contact:
📧 cs@alkalinenme.com
📞 1-346-768-8689